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Return and refunds policy

We hope you will be completely satisfied with your purchase at Luminosica. However, if you need to return an item, we are here to help.

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Return conditions :
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  • Returns are accepted within 15 days of receipt of your order.

  • Returned items must be in their original condition, unused and in their original packaging.

  • Custom or final sale items are not eligible for returns, except in case of manufacturing defect or damage during transport.

  • The shipping costs for returns are the responsibility of the customer.

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Return process :
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  • Contact our Customer Service at luminosica@gmail.com to obtain a Return Authorization (RMA) number and shipping address.

  • Carefully pack the items to be returned and include the RMA in the package.

  • Send the package to the following address : address provided by email during the exchange with luminosica@gmail.com

  • Once we have received and inspected the returned items, we will send you a confirmation email.

  • Refunds will be issued on the original payment method within 4-7 business days after the reception of the item.

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     Exchanges :
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We do not accept direct exchanges. If you wish to exchange an item, please follow the standard return process and place a new order for the desired product.

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     Defective or damaged items :
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If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will offer you a replacement or refund you in full, according to your preference, after returning the product only.

 

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     Contact :
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If you have any additional questions regarding our return policy, please contact us at luminosica@gmail.com.

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